Microsoft Dynamics CRM (Customer Relationship Management) energize and empower customer engagement with real-time information and collaboration. Entire workflows—from a new customer enquiry through to the sale and customer service—can be mapped flexibly, with extensive reporting and control functionalities.
Like all Microsoft-based solutions, Microsoft Dynamics CRM is also closely linked with the Microsoft Office system. The integration of the CRM software in a familiar working environment ensures
Microsoft Dynamics CRM is operated directly from Microsoft Outlook, so that your employees in Marketing, Sales and Service do not have to switch between business applications.
Microsoft Dynamics CRM Marketing helps you to bundle all customer information and implement and evaluate marketing campaigns efficiently. With the aid of the analysis and reporting functionalities, the success of previous marketing activities can be measured, customer preferences assessed and new campaigns can be planned and initiated. The bulk import of data, the automatic removal of duplicates and tracking Opt-ins/Opt-outs allows you to significantly increase the effectiveness of your campaigns. This module allows you to measure marketing performance and minimise campaign costs.
The sales module from Microsoft Dynamics CRM is used to optimise and automate sales processes. Your sales professionals have online and offline access to all data, so that they are able to work more efficiently and have more time for sales tasks. By registering customer preferences and activities and creating follow-up activities, your sales staff have an overview of all interested parties and the sales process under control. Assessing sales opportunities means that sales projects can be prioritised better. At the same time, the module supports the management of all essential documents, from quotations and orders to contracts and renewal notices.
For all companies wanting to distinguish themselves through excellent service, the Microsoft Dynamics CRM Service module provides optimal software support. It allows you to provide all customer data, case information, service history and support knowledge on the desktops of the customer service representatives and supervisors, among others. Access to service level agreements and using an automatic call management service means employees are optimally supported and consistent service is guaranteed. Moreover, the time taken to process service requests can be significantly reduced by automated mapping, routing, and automatic reply messages.
COSMO CONSULT has many years of experience in the field of customer relationship management. Our CRM projects are based on professional project management, detailed knowledge of the business processes in many industries and on excellent product expertise. Our experts will be happy to advise you about the unique possibilities that await you through the use of Microsoft Dynamics CRM. Get in touch with us to discuss your requirements. We look forward to speaking with you about how your company in particular can benefit from Microsoft Dynamics CRM.