Win them over with digital customer service

by Michael Hering on 01/29/2020

When it comes to strengthening customer ties and standing out from the competition, one of the most important tools is efficient customer service. However, once a company reaches a certain size, it’s easy to get lost in all the service appointments, and resource planning becomes a gargantuan task. That’s where Microsoft Dynamics 365 for Customer Service and Microsoft Dynamics 365 for Field Service come in. Let’s take a look at how these products can help.

Categories:
CRM,
ERP

Packaging 4.0? Augmented reality in packaging

by Benjamin Pöll on 12/11/2019

Imagine that you're walking through a supermarket. Suddenly, a packaged product catches your eye and talks to you. Maybe talking would be overstated, but what packaged goods already can do, is interacting with you. In our current blog article, our AR specialist Benjamin Pöll tells you how it works!

Categories:
CRM,
ERP

Electronic scrap – a challenge with potential

by Melanie Rainer on 12/02/2019

What happens to an old smartphone after you get rid of it? Join our friend “Susi” the cell phone on her journey after life as a talented organizer, assistant and source of unlimited knowledge. Click here to find out where Susi’s final trip takes her!

Categories:
CRM,
ERP

From web to service: will you have to re-invent yourselves?

by Andreas Eichhorn on 10/21/2019

Digitalization is a real challenge, but it also opens up brand new possibilities. What looms on the horizon of the digital transformation process is digital integration. This means brand new possibilities for companies. In this blog, we’ll tell you what’s involved and how your business stands to benefit.

Categories:
CRM,
Digitization

It doesn’t always have to be 100 %. How to use agile tools in conventional projects.

by Peter Burghardt on 09/05/2019

You hear it all the time: “You can’t make a project 100 % agile! There are always some parts that aren’t agile. It’s best to do hybrid projects.” But what constitutes a hybrid project? Is there even such a thing as hybrid projects?

Categories:
Data & Analytics,
CRM,
Collaboration,
ERP

No one tells me what to do – how self-organized teams work

by Peter Burghardt on 08/29/2019

Self-organized teams – the dream of every project manager (and every manager). In agile practices, they’re essential. In conventional projects, not so much. Now, I'm going to tell you how to get a self-organized team and why it usually doesn’t work that well in conventional projects (for now).

Categories:
Data & Analytics,
CRM,
ERP,
Digitization

Which project practices are right for my IT project? (incl. self-assessment)

by Peter Burghardt on 08/27/2019

If you spend any time at all in IT, you're sure to hear about it: everyone is talking about agility. They say it’s much better to use agile practices than a waterfall model. Is it true? Are agile projects fail-safe? Yes and no.

Categories:
Success Stories,
CRM,
Collaboration,
ERP

The top 10 misconceptions about the agile working approach

by Peter Burghardt on 08/14/2019

Agile this, agile that... Everything is turning agile. Everyone is talking about it, but many people don’t really know what it means. Recently, I have come across the term agilitis. I think it pretty accurately describes how agility is perceived. But will everything be better if we use the agile method? Does every business need to be agile in order to even function properly? And what on Earth does it even mean to take an agile approach? It’s time to clear up a few misconceptions!

Categories:
Data & Analytics,
CRM,
Collaboration,
ERP

Everything comes to an end... except projects?

by Peter Burghardt on 08/13/2019

Everyone is beaming with pride! We did it – the software is up and running. The project team and the customer have made it through the go-live. Everything is gradually going back to normal. It’s time to relax. Or at least it would be, if we didn't still have 1000 things to do.

Categories:
Data & Analytics,
CRM,
Collaboration,
ERP

Project goals: How can you know the way when you don’t know the destination?

by Peter Burghardt on 07/26/2019

Everyone likes to talk about the importance of defining project goals. Yet most projects don’t have any goals. Or worse, they have goals, but they're not measurable. You might be thinking: “My projects always have goals!” Do they? Or are these goals more like wishes?

Categories:
Data & Analytics,
CRM,
Collaboration,
ERP