For quite some time, modern business processes have been supported by an abundance of digital tools. From telecommunications, daily office processes, financial management, customer relations, warehouse management and logistics through to strategic business decisions, there is no area that does not benefit from highly specialised software solutions. Being able to handle business processes efficiently is crucial in the field of e-commerce. Electronic systems that support this must be perfectly co-ordinated to avoid media breaks and incompatibilities. If the purchase and sale of goods and associated digital services are to be processed electronically, the ERP back-end, e-shop, digital supply chain, payment systems (micropayment/picopayment) and overarching BI solutions must work seamlessly together. Receipts, invoices, delivery notes etc. that arrive in the purchasing department in printed form can already be read using integrated document recognition and processed using pre-defined workflows. One step closer to fully-automated interaction with customers and suppliers.
Analysis of big data is particularly important in e-commerce. Search engine marketing requires validated analyses, such as: How did this customer find me? What terms were put into the search engine? The questions are multi-faceted – and the answers will increase the visibility of shops on the Internet. Analysing customer interactions helps to increase user-friendliness and thus to improve the sales process as a whole. A precise understanding of customer habits helps to establish targeted cross-selling of complementary products and services.
To benefit from competitive advantages in e-commerce, systems must work perfectly together. COSMO CONSULT is the perfect partner who can deliver you the whole portfolio of Microsoft Dynamics solutions from a single source. In the Microsoft Dynamics ERP Suite, we offer you integrated SharePoint and Office 365 solutions as well as the modern business intelligence systems QlikView/Qlik Sense and Microsoft Power BI, giving you an overview of all your important business figures.
The advantages of seamless Microsoft Office integration are evident: information can be processed across different programs without causing any media breaks. For example, you can simply make bulk data changes in Microsoft Excel by exporting tables to Excel, editing them there and importing them back to the ERP system. This import undergoes ERP system plausibility checks, so that only valid data is sent to Microsoft Dynamics.
COSMO CONSULT offers an extensive portfolio of fully integrated industry-specific and add-on solutions that support all aspects of your specialised e-commerce model, from sales and warehouse management to pricing and contract management, right through to after-sales and service. Our complete solutions are based on state-of-the-art technology from Microsoft. Our industry solution for e-commerce is a powerful and flexible interface framework that allows you to integrate your shop system seamlessly into the ERP back-end. Mobile warehouse management helps you to network your logistics processes directly with the business logic of your corporate solution. Our intercompany solution makes it easier for you to share order information, goods issues, invoices and credit notes automatically across departments and businesses. And our professional supplier evaluation helps you to measure and optimise your supplier relationships on the basis of objective facts. You are also supported by an intuitive document management system (DMS) based on Microsoft SharePoint technology for professional document editing and archiving.
The basis of our solutions for the wholesale and retail industry are the proven business solutions Microsoft Dynamics NAV (formerly Microsoft Navision) and Microsoft Dynamics 365 for Finance and Operations (formerly Dynamics AX and Microsoft Axapta) in combination with the professional Microsoft Dynamics 365 customer relationship management (formerly Microsoft Dynamics CRM). In some cases, the collaboration and document management system Microsoft SharePoint is also included. Together, the individual systems form a fully integrated, comprehensive and sustainable digital ecosystem for your trading business. With modern Business Intelligence systems by Microsoft Power BI or QlikView, you can stay on top of things even in the age of big data.
With the increasing digitalisation of our everyday life and everyday business, the important thing is not just to participate in this digitalisation, but above all, to help shape it. This ongoing transformation is changing and expanding our view of companies as a whole — companies that are facing a digital future. For COSMO CONSULT, the digital enterprise is no longer only a vision. We already provide networked solutions for all areas of your business, including the infrastructure for innovative concepts such as the Internet of Things (IoT). These will give you a real-time view of your supply chains, goods in stock and batches. They offer digital support for the entire value creation process, from goods receipt to goods issue and services. The COSMO CONSULT e-commerce solution provides you with seamless integration of your shop systems into the Microsoft Dynamics NAV ERP processes, guaranteeing the smooth exchange of data.
The decision to purchase an ERP system is always one of strategic importance. We have been working closely with customers from the e-commerce industry for many years now to ensure that our industry software and consulting services meet the particular requirements of this industry. Our many successful projects are proof of our expertise. So you can be sure that our ERP and industry solutions have been tested down to the very last detail and given a seal of approval by the real experts — the users. At the same time, COSMO CONSULT maintains close contact with Microsoft to ensure that its industry solutions benefit from the latest software developments. All business solutions offered by COSMO CONSULT are tested and certified by Microsoft.
The digitisation is already in full swing in many companies. However, the matter-of-factness with which modern business solutions are used is sometimes in contrast with the considerable time and effort involved for provision. With the cloud, there has long been a simple, reliable, and secure concept with which companies promote digitisation – without thinking of infrastructure, hardware, servers or database systems. The digital solution portfolio of COSMO CONSULT can be partially or completely transferred via Microsoft cloud technologies depending on the requirements. This means that you release valuable business resources and save the effort required for implementation, maintenance, servicing and operation of your company's IT – focus on your core business and leave the rest to us.
By working with you, we know that we can find the ideal concept to meet your specific requirements. Get in touch with us to discuss how COSMO CONSULT and cc|e-commerce can help you to get more out of your online business. We look forward to hearing from you.