When it comes to strengthening customer ties and standing out from the competition, one of the most important tools is efficient customer service. However, once a company reaches a certain size, it’s easy to get lost in all the service appointments, and resource planning becomes a gargantuan task. That’s where Microsoft Dynamics 365 for Customer Service and Microsoft Dynamics 365 for Field Service come in. Let’s take a look at how these products can help.
Anyone who thinks that digital transformation is a process of change that affects mainly the IT department is wrong: It is the entire organization that changes. Digital transformation is a company-wide transformation.