When it comes to strengthening customer ties and standing out from the competition, one of the most important tools is efficient customer service. However, once a company reaches a certain size, it’s easy to get lost in all the service appointments, and resource planning becomes a gargantuan task. That’s where Microsoft Dynamics 365 for Customer Service and Microsoft Dynamics 365 for Field Service come in. Let’s take a look at how these products can help.
Technologies are changing fast. But the way people think, does not. Therefore, it is not easy, but important, to react faster to market changes than current common practice.
Anyone who thinks that digital transformation is a process of change that affects mainly the IT department is wrong: It is the entire organization that changes. Digital transformation is a company-wide transformation.
