"Anyone operating in an international business environment often needs more sophisticated equipment. This also applies to IT. With the right partner, this is no problem."
Gerhard Müller, press spokesman at CONTAINEX Container-Handelsgesellschaft m.b.H.
The construction management of the Elbphilharmonie in Hamburg sat in them, a country veterinarian built his modular animal clinic with them and many people now know CONTAINEX's mobile room solutions as club and employee accommodation. The Austrian company from Wiener Neudorf offers a wide range of products consisting of office, sanitary and storage containers as well as containers for sea transport. The customers mainly come from Europe - from Spain to Siberia and from Iceland to Bulgaria, and sometimes also from Haiti or Qatar. A good 50 percent of them belong to the construction and ancillary building trades, a large group comes from industry, trade and commerce, some from the events sector and - if necessary - disaster operations are also carried out.
For more than 35 years in the container trade, the company, which belongs to the Walter Group, has had more than 150 delivery depots in Europe alone. With over 280 employees, the company achieved sales of EUR 305 million in the 2017/18 financial year. More than 60,000 container units are produced annually in the company's six own European production plants. In addition to the sale of mobile space systems, CONTAINEX has a rental fleet of over 30,000 containers of various types.
"Our sales people are the umbilical cord to our customers. Their tasks range from initial contact to after-sales service," says Gerhard Müller, CONTAINEX press spokesman. Therefore, a CRM system that supplies the sales force with all current, relevant data is of paramount importance. "Unfortunately, the mobile network coverage in Europe is not yet as extensive as it would be necessary for our sales force to conduct efficient customer conversations," explains Müller. This is where a modern CRM system should help.
After an extensive provider evaluation, COSMO CONSULT was therefore introduced as a Microsoft Dynamics CRM partner. A decisive factor for COSMO CONSULT was that the entire spectrum of necessary services could be convincingly presented in the presentation. The most important requirement consisted in being able to make the necessary data available to the field service on a mobile device, a mobile phone, smartphone or notebook. Since Microsoft Dynamics CRM is not "smartphone-capable", one implemented therefore additionally the Resco mobile CRM-App of the long-standing COSMO CONSULT partner Resco.net. "Many offerers say, we have the suitable App, cannot demonstrate in the sales talk however whether and how that functions then also really. Here COSMO CONSULT and Resco were able to convince us quickly", Mr. Müller remembers.
In addition to the convincing appearance, the regional proximity to Vienna, the qualification as a highly certified Microsoft partner as well as the good references of competitors such as Hapag-Lloyd spoke for COSMO CONSULT. "The modern CRM software, its good Outlook integration and the long-term software support also played a role in our selection", Müller completes the evaluation. The implementation could then be realized within a few weeks.
The Resco app was docked directly to the real system in a Proof of Concept (PoC) and tested for functionality and support in the field. After a few weeks and minor adaptations, the PoC could be converted into a real application and taken live. "The entire project implementation was absolutely uncomplicated and efficient. The necessary adjustments were implemented at short notice so that the app could be used quickly. It is a perfect addition to our desktop application," says Gerhard Müller.
The advantages of the new system were immediately noticeable. In the case of a regular customer, the current situation was looked at in advance: If there are open offers, there is an open turnover, i.e. at least the more recent customer history. Then they printed it out and took it with them. Thanks to the convenient, mobile access via the app, this data can now be called up directly on the smartphone "up to the second". You can open it on your mobile phone, view it together with the customer and make changes or, for example, take a photo of a plan sketch directly for a new order and store it structured in the CRM customer data.
This provides field sales staff with a highly efficient additional communication channel, which is also used intensively. "This ingenious synchronization of Microsoft Dynamics CRM and Resco Mobile App makes communication between sales and the back office much easier," says Müller. The data is available both online and offline. If the connection is interrupted once, everything stored on site is later synchronized with the central computer when the connection is restored and stored correctly, without anything being lost. No further user interaction is required. "It's all very convenient, easy to use and offers us real added value," summarizes Gerhard Müller. And also the good experiences with the IT partner COSMO CONSULT find its appreciation: "A software is never finished, there is always something to do. That's why we need a reliable partner with whom we also strive for a long-term partnership."