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Electronics retail software built for growth

Run stores, online channels, inventory, and service on a single ERP platform. With Microsoft Dynamics 365 and COSMO CONSULT, you connect processes end to end, reduce complexity, and stay in control as you grow.

Grow faster in electronics retail with centralized software control

Full shelves, thousands of SKUs, and customers who expect products to be available right away. In electronics retail, every process needs to work together. When stores, online channels, and service teams are disconnected, service slows down and operations become harder to manage. 

COSMO CONSULT helps you centralize retail operations with Microsoft Dynamics 365 and LS Central. You connect stores, online channels, and service processes on one platform, gain real-time inventory visibility, and manage pricing and promotions consistently across locations and channels. 

The result is tighter control over complex assortments, fewer stockouts and overstocks, and more consistent buying and return experiences. 

Electronics retail is complex. Here’s how we help you stay ahead

Your challenge
Product solution
Your challenge
Fast-moving, high-value inventory leads to stockouts or overstocks
Product solution
Centralized inventory control: With LS Central and Microsoft Dynamics 365, you manage inventory across every channel, reduce shortages, and lower tied-up capital for stronger margins and fewer write-downs.
Your challenge
Disconnected systems across stores and online channels make omnichannel processes harder
Product solution
End-to-end omnichannel platform: Manage pricing, availability, and promotions consistently across every channel. Deliver a seamless customer experience and spend less time maintaining disconnected data.
Your challenge
High service expectations, from advice to warranty and repairs, influence every purchase decision
Product solution
Integrated service processes: Manage consultations, warranty cases, and repairs in one system. Your teams get the information they need in one place to work faster and deliver better service.
Your challenge
Returns and exchanges are complex and expensive
Product solution
Flexible purchase and return processes: Handle returns and exchanges consistently across channels with full visibility and less effort. That lowers costs and helps you deliver a more reliable customer experience.
Your challenge
Staff shortages and growing complexity make it harder to scale
Product solution
Standardized, scalable operations: Cloud-based processes reduce pressure on your teams, speed up onboarding, and make it easier to expand into new locations without adding unnecessary complexity.

How we support electronics retail across the value chain

Assortment management & purchasing
Inventory management & logistics
Pricing & promotion management
Omnichannel sales
POS system & checkout
Service & consulting
Returns & claims management
Controlling & reporting
Compliance & security

Assortment management & purchasing

Centralized item and supplier management 

Automated replenishment and demand planning 

Omnichannel and unified commerce, built for electronics retail

Modern electronics retail depends on flexibility and a consistent customer experience across every channel. With Microsoft Dynamics 365 and LS Central, you connect online and offline channels on one platform. That gives you centralized control over pricing, inventory, and promotions while keeping customer information current across stores, online shops, and marketplaces. 

With a true omnichannel strategy, you can support Click & Collect, flexible returns, and cross-channel services. That improves customer satisfaction, lowers operating costs, and helps you compete more effectively. COSMO CONSULT brings proven retail expertise and modern technology to every implementation. 

Inventory visibility that keeps high-value assortments under control

Real-time inventory control

With LS Central and Microsoft Dynamics 365, you get real-time visibility into your inventory. Automated replenishment, mobile counts, and centralized planning help you avoid stockouts, reduce tied-up capital, and protect your margins. 

Efficient transfers & reporting

Visibility across every location helps you move inventory faster and run more targeted promotions. With real-time reporting, you spot trends early and optimize assortments for higher revenue and fewer markdowns. 

Turn service and consulting into revenue drivers

Structured service processes

Service offerings such as consultations, repairs, and warranties are managed directly in the system. Your teams can access the information they need and deliver services more efficiently. That creates more visibility into service operations and opens new revenue opportunities. 

Digital tracking & customer loyalty

With digital tracking, you stay on top of every service case. That helps you build trust, strengthen customer loyalty, and turn service into a more predictable revenue stream. 

Compliance & security in electronics retail

  • KassenSichV, RKSV & GoBD: Meet all legal requirements for POS and accounting processes.
  • GDPR-compliant data management: Protect customer and transaction data reliably.
  • Audit-proof processes: Support reviewable workflows and secure data exports.
  • Centralized permissions management: Manage access and roles efficiently. 

Current awards

6x Microsoft Solutions Partner
Awarded Microsoft's highest partner award in all categories.

6x Microsoft Solutions Partner

Awarded Microsoft's highest partner award in all categories.

Among the top 1% of partners worldwide every year since 2014.

Microsoft Dynamics Inner Circle

Among the top 1% of partners worldwide every year since 2014.

Among the top 0.4% of all employers in Germany.

Top employer

Among the top 0.4% of all employers in Germany.

Current memberships

Research and expertise network for retail and E-commerce.

EHI Retail Institute

Research and expertise network for retail and E-commerce.

Network for international standards in retail and e-commerce.

GS1 Solution Partner

Network for international standards in retail and e-commerce.

Advocacy group for the online and mail-order retail sector in Switzerland.

Handelsverband Association de Commerce Swiss

Advocacy group for the online and mail-order retail sector in Switzerland.

A community for e-commerce research, trends, and networking in the retail industry.

ECC

A community for e-commerce research, trends, and networking in the retail industry.

Frequently asked questions

Talk to an electronics retail expert

Mario Hannig is Industry Lead Trade at COSMO CONSULT. He combines market insight, customer understanding, and technology expertise to design scalable commerce solutions for retail and industry. Reach out anytime to start the conversation. 

Talk to an expert

Mario Hannig

Mario Hannig

Industry Lead Trade

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Electronics retail software