Services
Focused on the customer experience
A Seamless Transition to Microsoft Dynamics 365 Business Central
Carglass, a global leader in vehicle glass repair, replacement, and recalibration, has always been committed to delivering exceptional service to its customers. To support its ambitious goals and ensure scalability, data accessibility, and efficient collaboration, Carglass decided to upgrade its ERP system from Microsoft Dynamics NAV to Microsoft Dynamics 365 Business Central. COSMO CONSULT, a trusted partner of Carglass for over a decade, played a pivotal role in this transition.
The migration to the cloud-based Business Central platform brought immediate benefits. With real-time access to data, smoother processes, and a future-proof, flexible system, Carglass has significantly enhanced its customer experience. The transition also improved internal coordination across its 100+ branches in Sweden, enabling better scheduling and resource allocation through the DIME scheduler.
Carglass' journey from ERP on-premise to Microsoft Business Central Cloud
From ERP on-premise to a fully digitalized company
The Carglass App: A Hub for Integrations
In collaboration with COSMO CONSULT, Carglass developed the Carglass App to centralize its integrations and connectors. This app connects various systems, including the Carglass website, Dun & Bradstreet, Swedish transport agency, and major insurance providers, directly to Business Central. By automating processes such as retrieving vehicle specifications, insurance details, and enabling digital signatures via Swedish Bank ID, the app has streamlined operations and improved customer satisfaction. The centralized approach ensures data consistency and operational stability, allowing Carglass to focus on its core mission.
Revolutionizing Operations with the Digital Booking Board
Carglass has also digitized its booking board across all branches in Sweden, providing staff with a powerful tool to manage bookings efficiently. The booking board displays all relevant information, including customer details, license plate numbers, and insurance coverage, in real-time. This innovation has significantly improved workflow efficiency and customer service. COSMO CONSULT continues to support the booking board with its Proactive Support package, ensuring it remains up-to-date and compliant with the latest software updates.
A Partnership for Success
The collaboration between Carglass and COSMO CONSULT exemplifies the power of a strong partnership. COSMO CONSULT's deep understanding of Carglass's business needs, combined with its expertise in Microsoft solutions, has enabled Carglass to achieve its digital transformation goals. Together, they have created a robust, scalable, and efficient system that supports Carglass's mission to make a memorable difference with care.
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