COSMO Analytics Know Your Customer: Customer Analysis Software Business Central
Informed decisions instead of gut feeling: Understand customer segments, identify revenue potential, and retain customers long-term – based on current ERP data.
Customer Analysis Software Based on Power BI – with Market Basket Analysis and Early Warning System
COSMO Analytics Know Your Customer is a ready-to-use customer analysis software for customer segmentation and sales analytics. The Power BI module integrates seamlessly into Microsoft Dynamics 365 and delivers up-to-date sales figures, insights into customer behaviour, and market basket analyses – all at a glance.
Identify churn tendencies early, increase customer retention, and uncover cross- and upselling potential. Thanks to customer segmentation based on the RFM model, you can understand your target groups with precision and develop targeted marketing and sales measures. Automated data transfer and a unified KPI calculation ensure that all report recipients always access the same reliable data basis. This way, the customer analysis software creates the foundation for well-informed business intelligence decisions – without costly IT projects.
This Is How COSMO Analytics Know Your Customer Tackles Your Challenges
Features
Up-to-date sales figures and KPI tracking
Analyse current sales figures, trends, and KPIs directly from Microsoft Dynamics.
Customer segmentation based on the RFM model
Cluster your customers by purchasing behaviour and identify target groups for targeted measures.
Unified KPI calculation (Single Point of Truth)
Sales, marketing, and management always access the same reliable key metrics.
Modular expansion concept
Choose the right modules and scale the solution flexibly to match your requirements.
Interactive market basket analysis
Analyse product relationships and discover cross- and upselling potential.
Automated data transfer from the ERP system
The customer analysis software integrates seamlessly into Microsoft Dynamics and updates your data automatically.
Self-service analysis functions
Create your own reports and dashboards – without IT knowledge.
COSMO Analytics Know Your Customer – Fully Integrated into Microsoft Dynamics 365 Business Central
COSMO Analytics Know Your Customer integrates seamlessly into Microsoft Dynamics 365 Business Central. All relevant customer data, sales figures, and revenue analyses are available centrally and up to date – without media breaks or manual exports.
Thanks to automated data transfer and Microsoft Fabric, you benefit from a consistent data basis for all evaluations. This way, sales, marketing, and management always access the same reliable information – a true Single Point of Truth. The result: more efficient processes, less effort, and maximum transparency for your data-driven customer strategy.
COSMO CONSULT, your partner for B2B e-commerce with Microsoft Dynamics 365
With COSMO CONSULT, you rely on an experienced partner for implementing analytics solutions. From analysing your requirements through implementation to training and support, we accompany you step by step.
Our experts ensure that COSMO Analytics Know Your Customer is optimally integrated into your Microsoft Dynamics environment. You benefit from proven methods, individual consulting, and a customer analysis software that grows with your requirements. Trust in our experience from numerous projects – for a customer analysis that truly advances your business.
Current awards
6x Microsoft Solutions Partner
Awarded Microsoft’s highest quality seal in all categories.
Microsoft Dynamics Inner Circle
Ranked among the top 1% of Microsoft partners worldwide every year since 2014.
Top employer
Among the top 0.4% of all employers in Germany.
BARC Study 2026
Leading data and analytics partner: 11× Leader, multiple #1 rankings, and a 100% recommendation rate.
Current memberships
EHI Retail Institute
Research and expertise network for retail and E-commerce.
GS1 Solution Partner
Network for international standards in retail and e-commerce.
Handelsverband Association de Commerce Swiss
Advocacy group for the online and mail-order retail sector in Switzerland.
ECC
A community for e-commerce research, trends, and networking in the retail industry.
Frequently Asked Questions
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