Incident Management Software for QM & Compliance: COSMO M365 Incident Management
With COSMO M365 Incident Management, you manage incidents and CAPA processes fully digitally—seamlessly integrated with Microsoft Dynamics 365 & Microsoft 365.
End-to-End Incident Management—Lower Risk, Secure Compliance, and Full Visibility
When something goes wrong, every minute counts. Yet many incidents are still captured on paper or buried in an email inbox. That slows teams down, creates frustration, and can quickly leave gaps in your audit trail.
With COSMO M365 Incident Management, you capture incidents, deviations, and CAPA actions (Corrective and Preventive Actions) digitally—from any device, across your entire organization. Automated workflows, structured risk assessments, and a complete audit trail eliminate disconnected processes and paper-based work. The incident management solution guides you step by step through the full process: from initial report and evaluation to tracking every action through completion.
The incident management software integrates seamlessly with Microsoft Dynamics 365 business applications (ERP, CRM) and Microsoft 365 (including Microsoft Teams and Microsoft SharePoint). Open interfaces make it easy to connect additional IT solutions. This helps you create end-to-end quality management processes, eliminate disconnected workflows, and stay in control of incidents, risks, and actions at all times.
How COSMO M365 Incident Management Helps You Solve Your Challenges
Features: what's under the hood
Digital incident reporting on any device
Incidents and actions can be reported and processed from any device—whether desktop, tablet, or smartphone.
Automated workflows for assessment, actions, and escalation
The entire incident process runs in a structured, traceable way—from initial report to closure.
Integrated risk analysis and structured questionnaires
Risks are assessed and prioritized directly in the workflow for greater confidence and clarity.
Complete audit trail and end-to-end documentation
Every change, approval, and action is documented automatically to support secure audits.
Convenient notification and escalation system
Open tasks, deadlines, and escalations are monitored and communicated automatically.
Integration of electronic signatures (DocuSign, Adobe Sign, and others)
Legally reliable approvals and evidence—usable internally and externally—can be embedded directly into the workflow.
Seamless integration with Microsoft Dynamics 365 and Microsoft 365 (Microsoft Teams, Microsoft SharePoint, and other solutions)
All processes come together on one platform—without disconnected workflows or duplicate data entry.
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Take a look - here's how the system works in practice
Audit trail with all traceable changes to the documentation of an incident.
Incident Management Software Fully Integrated with Microsoft Dynamics 365 and Microsoft 365
When an incident involves multiple systems and departments, even a small issue can quickly create major coordination effort. Imagine incidents, actions, and evidence moving smoothly across your organization—without disconnected media, duplicate work, or interface chaos. That is exactly what COSMO M365 Incident Management delivers: incident management software that fits seamlessly into your Microsoft environment—from Microsoft Dynamics 365 (ERP, CRM) to Microsoft 365.
All quality-related events, tasks, and workflows are available centrally and always up to date. Quality management, production, and IT teams all work from the same information. Disconnected processes and duplicate data entry are a thing of the past. The result is an end-to-end data flow that reduces workload for your quality management team and gives you maximum visibility.
COSMO CONSULT—Your Partner for Digital Incident Management and Compliance
A successful incident management implementation takes the right expertise and a clear plan. With COSMO CONSULT, you have a partner at your side who knows what matters—from the initial analysis to day-to-day support.
We start with strategic consulting: together, we review your processes in detail and create a plan to make your incident management digital and audit-ready. Then we guide you through implementation, train your team, and make sure everything runs smoothly. After go-live, we stay with you—with support, continuous improvement, and updates. Our QM experts bring experience across a wide range of industries. The result is incident management software that truly reduces workload for your team and feels like it has always been there.
So wird unsere Incident Management Software genutzt
5
customers use the solution as a SaaS version in the cloud
Ø 70
users of the solution per installation
Current awards
6x Microsoft Solutions Partner
Awarded Microsoft’s highest quality seal in all categories.
Microsoft Dynamics Inner Circle
Ranked among the top 1% of Microsoft partners worldwide every year since 2014.
Top employer
Among the top 0.4% of all employers in Germany.
BARC Study 2026
Leading data and analytics partner: 11× Leader, multiple #1 rankings, and a 100% recommendation rate.
Current memberships
VDMA
The VDMA trade association connects software providers and digitalization experts with the mechanical and plant engineering industry.
Frequently Asked Questions
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