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CRM for professional services – more than just software
Today, the service sector is both the largest and the fastest-growing economic sector worldwide. Innovative and high quality services help customers from all sectors to be inventive and successful. Business services in particular are now so closely interlinked with industrial value chains that they have become a decisive factor in production and exchange of goods. Like their customers, service providers have also had their business practices profoundly changed, spurred on by the digitalisation of the economy and society. Products, physical services and digital services are no longer separate entities. Rather, they complement each other and provide completely new possibilities when combined to form "smart" services. Innovative business models, online services, new methods of information acquisition and processing, new service concepts – the potential is enormous.
The decisive factor is that we are supported by modern, intelligent information technologies that make it possible to take full advantage of this potential. COSMO CONSULT offers integrated business management solutions that keep your service company fit for the digital age and help you to provide your customers with modern, efficient services perfectly tailored to their requirements.
State-of-the-art ERP technology
COSMO CONSULT bases its ERP and CRM solutions for service providers on the latest technologies from Microsoft Dynamics. This enables you to benefit from the following advantages:
- Proven Microsoft Dynamics business functionality
- A wide range of applications including seamless Office integration
- Professional project and resource management
- Modern time recording and performance recording
- Flexible project accounting (e.g. costs incurred, milestones, fixed price etc.)
- Current software technology
- Investment security and future proofing
- Mobility: PC/MAC/tablet/smartphone
- Modern and user-friendly interface
- High degree of flexibility and scalability
- Designed for international requirements
- Wide variety of licensing and deployment models
Our ERP and CRM software for service providers are based on the latest Microsoft technologies. This includes in particular the proven business solutions Microsoft Dynamics NAV (formerly Microsoft Navision), Microsoft Dynamics 365 for Finance and Operations (formerly Microsoft Dynamics AX & Microsoft Axapta) or Microsoft Dynamics 365 for Sales (formerly Microsoft Dynamics CRM). Both have been used successfully worldwide by companies of all industries and sizes for many years – from start-ups to international groups.
All-round solution for intelligent services
Digital tools have long been part of everyday life, not only in the private sphere, but also in the business world: From telephony through to financial management, customer relationships or project planning to strategic business decisions there is almost no area that does not benefit from specialised software solutions. It is crucial that the individual systems are perfectly matched to one another to ensure intelligent, context-related access to all relevant information. For this purpose, COSMO CONSULT provides you with professional software solutions digitally supporting all areas of your company. Our CRM solutions for service providers are based on the latest Microsoft technologies and feature comprehensive industry functions. They cover areas such as ERP, CRM, project management, Business Intelligence, knowledge and document management, and are seamlessly interconnected in common processes. This creates an integrated, future-proof digital ecosystem for all aspects of your service business.
Service goes mobile
For service staff, mobility is part of their working day. But the business environment is changing and mobile workplaces are becoming more important even than on-site contact with customers and business partners. COSMO CONSULT ERP solutions have the latest mobile technologies integrated as standard for use in a wide variety of mobile application scenarios. Whether using a laptop, tablet or smartphone – you can access all your business data whilst on the move just as you would on the stationary PC in your office.
Slim and fast: Mobile Services
Mobility has long been part of the everyday working life of service staff. However, market requirements and working models are changing. Mobile workplaces have now become important for manager meetings, on business trips or in the home office as well. Our CRM solution for professional services has the latest mobile technologies integrated as a standard, thus opening up a wide variety of mobile application scenarios. Whether using a laptop, tablet or smartphone – you can access all your business data whilst on the move at any time. As if you were sitting at the PC in your office.
More than just software
Service providers do not only deal with technologies, but – in spite of the progressing digitisation – mainly with people. Modern software is not an end in itself. It is primarily designed to facilitate daily work and improve service quality. That is why our motto is “Business software for people”. It is also the heart of COSMO CONSULT’s corporate philosophy. For us, it is about an equal partnership with our customers. A partnership with a long-term orientation and built on close and trusting cooperation.
Ask our experts
COSMO CONSULT has many years of experience with ERP and CRM solutions for the service industry. Our offers are based on a clear procedure, detailed knowledge of the industry processes and excellent product expertise. Our experts will be happy to advise you on the unique opportunities resulting from the use of modern software technologies.
Call us. Together, we will discuss how your business can benefit from our digital solutions.
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