Service technician inspecting a transformer - Service Management with Microsoft Dynamics AX

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Service Management with Microsoft Dynamics AX

High-quality service is not only crucial for the sales and competitive position of traditional service industries — manufacturing companies also recognise the growing relevance of product-related services for their core business. Achieving a consistent service quality is no mean feat: Constantly changing customer requirements must be met without losing sight of economic goals. Service management in Microsoft Dynamics 365 for Finance and Operations, Enterprise Edition (formerly Microsoft Dynamics AX) offers you comprehensive support for all important service activities such as complaints and warranty claims, repairs and regular maintenance.

The module allows you to optimise your service processes through the planning, tracking and analysis of all individual procedures. Get a complete overview of expenditure and revenue and use this to increase the profitability of the entire service sector.

Fast response to customer enquiries

The service module in Microsoft Dynamics 365 for Finance and Operations, Enterprise Edition can help your organisation with the planning of service orders, managing the use of resources as well as analysing data from a service and financial perspective. Your service employees are always in a position to create customised service agreements tailored to customer demands, directly access service orders, order details and service history and therefore quickly respond to customer enquiries. At the same time, the close integration with the project accounting in Microsoft Dynamics 365 for Finance and Operations, Enterprise Edition provides you with detailed management of service expenditure, monitoring of service invoices and recording of multiple service revenue models, taking into account the use of resources or periodic payments.

Service activities are business opportunities

Increase the efficiency of your service processes and at the same time optimise expenditure and the use of resources with automated service order planning. Integrated service processes that automatically update the entire database without the need to manually record data also help you to prevent errors and save time. You can also use service management in Microsoft Dynamics 365 for Finance and Operations, Enterprise Edition to turn your service activities directly into profitable business opportunities: The module assists you in linking repeatedly identified problems and providing intelligent solution proposals when analysing customer feedback and examining the profitability of your entire service sector.

The benefits to you

  • Optimisation of resource utilisation through automatic planning of service orders
  • Integrated repair management
  • Detailed cost tracking for service orders
  • Sales revenue models based on resource consumption and regular payments
  • Access to self-service applications for customers
  • Simple and intuitive to use thanks to the modern user interface

Interested in Microsoft Dynamics 365 for Finance and Operations, Enterprise Edition?

By working with you, we know that we can find the ideal concept to meet your specific requirements. Get in touch with us to discuss how COSMO CONSULT and our Microsoft Dynamics 365 for Finance and Operations, Enterprise Edition solutions can help you to get more output of your business.

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