This means that we apply as much of a standard approach as possible and as much customisation as is required and advisable.

The new software is then specified precisely using process and functional descriptions and optimised in consultation with you in an iterative process. Once the processes and functions have been described and defined in detail, we begin project implementation.

It is often the case that implementation, i.e. setting up the software and training the staff, can run in parallel with development. This stage also calls for teamwork, and close collaboration is especially important. This means the insights gained can be fed directly into the process.

Once all users have been trained and all modifications have been implemented and tested, the commissioning or “go live” phase begins. It is possible to either start with a “Big Bang” and put all modules into operation at once, or to go live with individual departments, step by step. There are solid arguments to back up either option. As a rule, what actually takes place is a mixture of the two approaches, meaning that some of the departments will start at the same point in time, while the remaining operational areas will be implemented in later steps. Ultimately, it is up to the project team to determine which path is right for the individual project. We monitor the "go live" stage closely and provide extensive consultation.

The transition to long-term consultation is generally smooth. If you have already been working with your new software without any issues for an extended period, our Customer Service and Support Team will provide consultation, step by step. The contact people with whom you are already familiar will also remain happy to assist you.