One of the great challenges in quality-focused companies is to maintain an overview of all incidents and to react quickly. No wonder that an awareness for quality-focused processes is growing in many companies. Incident management is the hub for these processes. The starting point is always an event that triggers a process. Incidents can have a variety of causes and depend strongly on the respective company’s business model.
Modern technologies and business software play an increasingly important role when it comes to quality. Companies investing in this area could gain significant competitive advantages.
