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When it comes to strengthening customer ties and standing out from the competition, one of the most important tools is efficient customer service. However, once a company reaches a certain size, it’s easy to get lost in all the service appointments, and resource planning becomes a gargantuan task. That’s where Microsoft Dynamics 365 for Customer Service and Microsoft Dynamics 365 for Field Service come in. Let’s take a look at how these products can help.

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Digitalization is a real challenge, but it also opens up brand new possibilities. What looms on the horizon of the digital transformation process is digital integration. This means brand new possibilities for companies. In this blog, we’ll tell you what’s involved and how your business stands to benefit.

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For the tenth year running, Microsoft has been ranked as leader in Gartner’s Magic Quadrant* 2018 for Analytics and Business Intelligence (BI) platforms.

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Data & Analytics, Industry 4.0 & IoT, CRM, Collaboration, ERP, Digitization

Co-innovation at COSMO CONSULT: Innovative products for successful customers

by Claudia Claßen

For more than twenty years, the COSMO CONSULT group has been a successful and well-established player in the manufacturing market thanks to its tailor-made industry solutions for contract, process and project-related manufacturing. We bring our own innovative strength together with the ideas and wishes of our customers and make it possible to cover even the most complex processes on the way to digital end-to-end solutions.

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8# Use the latest technology

by Alexander Lang

Digital transformation does not depend solely on the latest technology and software tools, but those things are decisive for driving the transformation forward. Digital platforms can help increase customer satisfaction; cloud services can make processes and information available anywhere in the world; and sensors keep track of key production figures. Use digital technologies to make your business processes faster and more effective.

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6# Be customer-centric

by Torsten Harnack

There is an endless number of ways of establishing a digital corporate culture. Every company chooses its own path. Market-oriented companies focus on their customers. They determine what added value new products and services have for the target group and involve their customers in product development at an early stage. Digital technologies from areas such as marketing automation help increase professionalism in communication with customers.

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